Refund & Satisfaction Policy

1. Our 7-Day Satisfaction Commitment

At IBO Player IPTV, we strive to deliver top-tier IPTV streaming quality and customer satisfaction. If you experience persistent technical difficulties that our support team is unable to resolve within 7 days of your initial purchase, you are eligible to request a full refund.

2. Eligible Refund Conditions

Refunds are gladly granted under the following circumstances:

• Severe Technical Failure: Persistent inability to connect to our servers verified by our technical support team.
• Accidental Duplicate Billing: If your account was charged twice for the same subscription period.
• Device Incompatibility: Where our support team determines your Smart TV or player cannot support our streaming protocol.

3. Pre-Purchase Free Trial Encouraged

To ensure our service meets your exact quality expectations, we strongly encourage all prospective customers to test our servers using our 24-Hour Free Trial before purchasing multi-month packages.

4. Ineligible Refund Scenarios

Refunds cannot be issued for:

• Requests submitted after the 7-day satisfaction window has lapsed.
• Local internet connection issues, ISP throttling, or slow local Wi-Fi speeds.
• Change of mind after extensive usage of the service.
• Subscribers found to be violating our terms by multi-streaming simultaneously on a single-connection plan.

5. How to Request a Refund

To initiate a refund review, please contact our support desk with your Order ID and a brief description of the issue:

Email: contactus.iboplayer@gmail.com
WhatsApp: +44 7450 596 980

Approved refunds are typically processed back to your original payment method within 3 to 7 business days.